Missing game



  • I’ve purchased Chivalry: Medieval Warfare around a month after it came out.
    I’ve played it for quite a while but then I didn’t feel like playing for a while and now I wished to play again.
    But suddenly, the game is compeltely missing from my game library from Steam.
    I’ve contacted steam and this is what happened.

    My post to them:
    I’ve purchased Chivalry: Medieval Warfare a long time ago. I’ve recently wanted to play it again and suddenly it’s not even in my library any more.
    The game is completely gone, I can’t even install it(Don’t see a grayed out name) but I’ve bought it basically around the time it came out. I’ve played it several times, unlocked several things but now it’s simply gone.
    Please help.

    2 Message by Support Tech Sean on Mon, 20th May 2013 11:55 am
    Hello Godan,
    Thank you for contacting Steam Support.
    We apologize for the delay.
    Your CD Key for this game has been revoked at the request of the publisher.
    You will need to contact the seller for further assistance.
    Let us know if you have any further questions or concerns.

    Now, why was the key revoked from me and how can I get it back?

    I’ve also resent a question to steam, asking why and such, but no reply yet.

    Please help, I’ve purchased the game and now I can’t even play it.



  • @GodanIsew:

    Now, why was the key revoked from me and how can I get it back?

    I’ve also resent a question to steam, asking why and such, but no reply yet.

    Please help, I’ve purchased the game and now I can’t even play it.

    Where did you buy it from? I would guess it was cheap from a dodgy seller who sold copies of the same CD key.



  • It was bought through Steam itself.
    No dodgy seller, steam market itself.



  • @GodanIsew:

    It was bought through Steam itself.
    No dodgy seller, steam market itself.

    hmm well that is not cool at all. I suppose it is possible someone somehow stole your CD key. Maybe some other explanation.

    Certainly followup with TBS, PM kimiko.



  • I really don’t know how one could steal the games CD key. Everything else seems to be untouched, though already that was slightly suggested by my friends and just to make sure I changed my password.

    And who should I contact? Is that a admin/developer?
    Edit: Also, what’s TBS?



  • @GodanIsew:

    I really don’t know how one could steal the games CD key. Everything else seems to be untouched, though already that was slightly suggested by my friends and just to make sure I changed my password.

    And who should I contact? Is that a admin/developer?
    Edit: Also, what’s TBS?

    She is the Community Manager and she loves to help so go here

    memberlist.php?mode=viewprofile&u=2619

    Click Send private message and fill in as much detail as you have.

    TBS is Torn Banner Studios who created the game.



  • Aah, I see. Thank you very much for your help.
    I’ll contact her right away.
    And yeah… I’m bad with acronyms. XD

    Edit: Yeah… I can’t send private messages yet.
    ?We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature. ?



  • @GodanIsew:

    Aah, I see. Thank you very much for your help.
    I’ll contact her right away.
    And yeah… I’m bad with acronyms. XD

    Edit: Yeah… I can’t send private messages yet.
    ?We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature. ?

    Send me an email : kimiko@tornbanner.com

    And give me the following info:

    Your steam ID
    Date of purchase (if possible)


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