Game doesn't start. (Already tried a lot of fixes)



  • Hi
    So I bought the game on steam on summer sale and after downloading it chivalry won’t start.

    When I launch the game I can see a process (udk.exe) during 3 to 5 seconds then it stop and nothing happen. (No error, nothing)

    I tried a lot of fixes (detailed later on this post) and no one worked for me so that’s why I wrote this post.

    First, the config of my pc:

    Windows XP servicepack 3 (32bit)
    CPU: Intel E8500 3.16Ghz (dual core)
    GPU: Ati radeon HD4870
    RAM: 4gB ddr3
    If any more info about my pc is needed feel free to ask.

    The dxdiag and the launch log:

    Dxdiag:

    http://www.mediafire.com/view/wbymed4l7 … DxDiag.txt
    or
    http://www.mediafire.com/download/wbyme … DxDiag.txt

    Launch Log:

    ! Log: Log file open, 07/26/13 20:01:01
    ! Init: FEngineLoop::PreInit Here
    ! Init: –-- call app init here
    ! Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
    ! Init: Call platform pre init
    ! Init: **** Pre InitSHAHashes() ****
    ! Log: **** InitSHAHashes() ****
    ! DevSHA: InitializeFileHashes udkeditorudk.ini
    ! DevSHA: InitializeFileHashes udkengine.beta
    ! DevSHA: InitializeFileHashes udkengineudk.ini
    ! DevSHA: InitializeFileHashes udkgameudk.ini
    ! DevSHA: InitializeFileHashes udkinputdefaults.ini
    ! DevSHA: InitializeFileHashes udkweapondefaults.ini
    ! DevSHA: InitializeFileHashes udkdamagetype.ini
    ! DevSHA: InitializeFileHashes udkeditorudk.ini
    ! DevSHA: InitializeFileHashes udkengine.beta
    ! DevSHA: InitializeFileHashes udkengineudk.ini
    ! DevSHA: InitializeFileHashes udkfamilyinfo.ini
    ! DevSHA: InitializeFileHashes udkgameudk.ini
    ! DevSHA: InitializeFileHashes udkinputdefaults.ini
    ! DevSHA: InitializeFileHashes udknewweapon.ini
    ! DevSHA: InitializeFileHashes udkweaponattachment.ini
    ! DevSHA: InitializeFileHashes udkweapondefaults.ini
    ! DevSHA: InitializeFileHashes core.upk
    ! DevSHA: InitializeFileHashes engine.upk
    ! DevSHA: InitializeFileHashes gfxui.upk
    ! DevSHA: InitializeFileHashes ipdrv.upk
    ! DevSHA: InitializeFileHashes windrv.upk
    ! DevSHA: InitializeFileHashes gameframework.upk
    ! DevSHA: InitializeFileHashes onlinesubsystemsteamworks.upk
    ! DevSHA: InitializeFileHashes udkbase.upk
    ! DevSHA: InitializeFileHashes utgame.upk
    ! DevSHA: InitializeFileHashes aoc.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes aoc-udkfrontendmap.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes udkbase_loc_int.upk
    ! DevSHA: InitializeFileHashes startup.upk
    ! DevSHA: InitializeFileHashes startup_loc_int.upk
    ! DevSHA: InitializeFileHashes apexgpuskinvertexfactory.usf
    ! DevSHA: InitializeFileHashes gpuskinvertexfactory.usf
    ! DevSHA: InitializeFileHashes apexgpuskinvertexfactory_1bone.usf
    ! DevSHA: InitializeFileHashes localvertexfactory.usf
    ! DevSHA: InitializeFileHashes decalfactorycommon.usf
    ! DevSHA: InitializeFileHashes terrainvertexfactory.usf
    ! DevSHA: InitializeFileHashes landscapevertexfactory.usf
    ! DevSHA: InitializeFileHashes fluidvertexfactory.usf
    ! DevSHA: InitializeFileHashes lensflarevertexfactory.usf
    ! DevSHA: InitializeFileHashes particlespritevertexfactory.usf
    ! DevSHA: InitializeFileHashes meshinstancedvertexfactory.usf
    ! DevSHA: InitializeFileHashes particlebeamtrailvertexfactory.usf
    ! DevSHA: InitializeFileHashes resolvevertexshader.usf
    ! DevSHA: InitializeFileHashes definitions.usf
    ! DevSHA: InitializeFileHashes common360.usf
    ! DevSHA: InitializeFileHashes common.usf
    ! DevSHA: InitializeFileHashes resolvepixelshader.usf
    ! DevSHA: InitializeFileHashes meshpaintdilatepixelshader.usf
    ! DevSHA: InitializeFileHashes meshpaintdilatevertexshader.usf
    ! DevSHA: InitializeFileHashes meshpaintpixelshader.usf
    ! DevSHA: InitializeFileHashes meshpaintvertexshader.usf
    ! DevSHA: InitializeFileHashes gfxcmatrixpixelshader.usf
    ! DevSHA: InitializeFileHashes gfxfilterpixelshader.usf
    ! DevSHA: InitializeFileHashes gfxpixelshader.usf
    ! DevSHA: InitializeFileHashes gfxvertexshader.usf
    ! DevSHA: InitializeFileHashes gfxvertex3dshader.usf
    ! DevSHA: InitializeFileHashes fluidsurfacesimulation.usf
    ! DevSHA: InitializeFileHashes velocityshader.usf
    ! DevSHA: InitializeFileHashes depthoffieldcommon.usf
    ! DevSHA: InitializeFileHashes random.usf
    ! DevSHA: InitializeFileHashes materialtemplate.usf
    ! DevSHA: InitializeFileHashes flattessellation.usf
    ! DevSHA: InitializeFileHashes pntriangles.usf
    ! DevSHA: InitializeFileHashes tessellation.usf
    ! DevSHA: InitializeFileHashes ldrextractvertexshader.usf
    ! DevSHA: InitializeFileHashes texturedensityshader.usf
    ! DevSHA: InitializeFileHashes perfragmentmaskshader.usf
    ! DevSHA: InitializeFileHashes shadowprojectionpixelshader.usf
    ! DevSHA: InitializeFileHashes shadowprojectioncommon.usf
    ! DevSHA: InitializeFileHashes modshadowprojectionvertexshader.usf
    ! DevSHA: InitializeFileHashes shadowprojectionvertexshader.usf
    ! DevSHA: InitializeFileHashes shadowdepthpixelshader.usf
    ! DevSHA: InitializeFileHashes shadowdepthcommon.usf
    ! DevSHA: InitializeFileHashes shadowdepthvertexshader.usf
    ! DevSHA: InitializeFileHashes downsampledepthpixelshader.usf
    ! DevSHA: InitializeFileHashes gammacorrectionvertexshader.usf
    ! DevSHA: InitializeFileHashes gammacorrectionpixelshader.usf
    ! DevSHA: InitializeFileHashes occlusionqueryvertexshader.usf
    ! DevSHA: InitializeFileHashes hitproxypixelshader.usf
    ! DevSHA: InitializeFileHashes hitproxyvertexshader.usf
    ! DevSHA: InitializeFileHashes filtervertexshader.usf
    ! DevSHA: InitializeFileHashes filterpixelshader.usf
    ! DevSHA: InitializeFileHashes postprocesscommon.usf
    ! DevSHA: InitializeFileHashes lightshaftshader.usf
    ! DevSHA: InitializeFileHashes simplef32pixelshader.usf
    ! DevSHA: InitializeFileHashes simplef32vertexshader.usf
    ! DevSHA: InitializeFileHashes deferredlightshaders.usf
    ! DevSHA: InitializeFileHashes dynamiclightingcommon.usf
    ! DevSHA: InitializeFileHashes deferredlightingcommon.usf
    ! DevSHA: InitializeFileHashes lightfunctionpixelshader.usf
    ! DevSHA: InitializeFileHashes lightfunctionvertexshader.usf
    ! DevSHA: InitializeFileHashes hitmaskpixelshader.usf
    ! DevSHA: InitializeFileHashes hitmaskvertexshader.usf
    ! DevSHA: InitializeFileHashes fogvolumeapplypixelshader.usf
    ! DevSHA: InitializeFileHashes fogvolumeapplyvertexshader.usf
    ! DevSHA: InitializeFileHashes fogintegralpixelshader.usf
    ! DevSHA: InitializeFileHashes fogvolumecommon.usf
    ! DevSHA: InitializeFileHashes fogintegralvertexshader.usf
    ! DevSHA: InitializeFileHashes heightfogpixelshader.usf
    ! DevSHA: InitializeFileHashes heightfogcommon.usf
    ! DevSHA: InitializeFileHashes heightfogvertexshader.usf
    ! DevSHA: InitializeFileHashes translucencypostrenderdepthpixelshader.usf
    ! DevSHA: InitializeFileHashes depthonlypixelshader.usf
    ! DevSHA: InitializeFileHashes depthonlyvertexshader.usf
    ! DevSHA: InitializeFileHashes positiononlydepthvertexshader.usf
    ! DevSHA: InitializeFileHashes simpleelementvertexshader.usf
    ! DevSHA: InitializeFileHashes simpleelementcolorchannelmaskpixelshader.usf
    ! DevSHA: InitializeFileHashes simpleelementhitproxypixelshader.usf
    ! DevSHA: InitializeFileHashes simpleelementpixelshader.usf
    ! DevSHA: InitializeFileHashes basepasspixelshader.usf
    ! DevSHA: InitializeFileHashes basepasscommon.usf
    ! DevSHA: InitializeFileHashes subsurfacescatteringcommon.usf
    ! DevSHA: InitializeFileHashes sphericalharmoniccommon.usf
    ! DevSHA: InitializeFileHashes basepasstessellationshaders.usf
    ! DevSHA: InitializeFileHashes basepassvertexcommon.usf
    ! DevSHA: InitializeFileHashes basepassvertexshader.usf
    ! DevSHA: InitializeFileHashes ambientocclusionshader.usf
    ! DevSHA: InitializeFileHashes uberpostprocessvertexshader.usf
    ! DevSHA: InitializeFileHashes uberpostprocessblendpixelshader.usf
    ! DevSHA: InitializeFileHashes motionblurcommon.usf
    ! DevSHA: InitializeFileHashes temporalaa.usf
    ! DevSHA: InitializeFileHashes temporalaamaskshader.usf
    ! DevSHA: InitializeFileHashes subsurfacescatteringpixelshader.usf
    ! DevSHA: InitializeFileHashes subsurfacescatteringvertexshader.usf
    ! DevSHA: InitializeFileHashes branchingpcfmodprojectionpixelshader.usf
    ! DevSHA: InitializeFileHashes branchingpcfcommon.usf
    ! DevSHA: InitializeFileHashes modshadowcommon.usf
    ! DevSHA: InitializeFileHashes modshadowprojectionpixelshader.usf
    ! DevSHA: InitializeFileHashes spotlightpixelshader.usf
    ! DevSHA: InitializeFileHashes spotlightvertexshader.usf
    ! DevSHA: InitializeFileHashes sphericalharmoniclightpixelshader.usf
    ! DevSHA: InitializeFileHashes sphericalharmoniclightvertexshader.usf
    ! DevSHA: InitializeFileHashes shadercomplexityapplypixelshader.usf
    ! DevSHA: InitializeFileHashes shadercomplexityaccumulatepixelshader.usf
    ! DevSHA: InitializeFileHashes screenvertexshader.usf
    ! DevSHA: InitializeFileHashes screenpixelshader.usf
    ! DevSHA: InitializeFileHashes radialblurscreenshader.usf
    ! DevSHA: InitializeFileHashes fxaashader.usf
    ! DevSHA: InitializeFileHashes fxaa3_11.usf
    ! DevSHA: InitializeFileHashes mlaashader.usf
    ! DevSHA: InitializeFileHashes pointlightpixelshader.usf
    ! DevSHA: InitializeFileHashes pointlightvertexshader.usf
    ! DevSHA: InitializeFileHashes lutblender.usf
    ! DevSHA: InitializeFileHashes lightmapdensityshader.usf
    ! DevSHA: InitializeFileHashes imagereflectionshader.usf
    ! DevSHA: InitializeFileHashes imagereflectionmeshshader.usf
    ! DevSHA: InitializeFileHashes memcopyshader.usf
    ! DevSHA: InitializeFileHashes restorecolordepthshader.usf
    ! DevSHA: InitializeFileHashes splashscreenshader.usf
    ! DevSHA: InitializeFileHashes onecolorshader.usf
    ! DevSHA: InitializeFileHashes nullpixelshader.usf
    ! DevSHA: InitializeFileHashes dofandbloomblendvertexshader.usf
    ! DevSHA: InitializeFileHashes dofandbloomblendpixelshader.usf
    ! DevSHA: InitializeFileHashes dofandbloomgathervertexshader.usf
    ! DevSHA: InitializeFileHashes dofandbloomgatherpixelshader.usf
    ! DevSHA: InitializeFileHashes distortaccumulatepixelshader.usf
    ! DevSHA: InitializeFileHashes distortaccumulatevertexshader.usf
    ! DevSHA: InitializeFileHashes distortapplyscreenpixelshader.usf
    ! DevSHA: InitializeFileHashes distortapplyscreenvertexshader.usf
    ! DevSHA: InitializeFileHashes directionallightpixelshader.usf
    ! DevSHA: InitializeFileHashes directionallightvertexshader.usf
    ! DevSHA: InitializeFileHashes depthdependenthaloapplypixelshader.usf
    ! DevSHA: InitializeFileHashes branchingpcfprojectionpixelshader.usf
    ! DevSHA: InitializeFileHashes bokehdof.usf
    ! Log: … running in INSTALLED mode
    ! Log: Read config file: …\UDKGame\Config\DefaultSystemSettings.ini
    ! Log: Read config file: …\Engine\Config\BaseSystemSettings.ini
    ! Log: Read config file: …\Engine\Config\BaseSystemSettings.ini
    ! Log: Read config file: …\UDKGame\Config\UDKSystemSettings.ini
    ! Log: Read config file: …\UDKGame\Config\UDKSystemSettings.ini
    ! Log: Read config file: …\UDKGame\Config\UDKSystemSettings.ini
    ! Log: Read config file: …\UDKGame\Config\DefaultLightmass.ini
    ! Log: Read config file: …\Engine\Config\BaseLightmass.ini
    ! Log: Read config file: …\Engine\Config\BaseLightmass.ini
    ! Log: Read config file: …\UDKGame\Config\UDKLightmass.ini
    ! Log: Read config file: …\UDKGame\Config\UDKLightmass.ini
    ! Log: Read config file: …\UDKGame\Config\UDKLightmass.ini
    ! Log: Read config file: …\UDKGame\Config\DefaultEngine.ini
    ! Log: Read config file: …\UDKGame\Config\DefaultEngineUDK.ini
    ! Log: Read config file: …\Engine\Config\BaseEngine.ini
    ! Log: Read config file: …\Engine\Config\BaseEngine.ini
    ! Log: Read config file: …\UDKGame\Config\UDKEngine.ini
    ! Log: Read config file: …\UDKGame\Config\UDKEngine.ini
    ! Log: Read config file: …\UDKGame\Config\UDKEngine.ini
    ! Log: Read config file: …\UDKGame\Config\DefaultGame.ini
    ! Log: Read config file: …\UDKGame\Config\DefaultGameUDK.ini
    ! Log: Read config file: …\Engine\Config\BaseGame.ini
    ! Log: Read config file: …\Engine\Config\BaseGame.ini
    ! Log: Read config file: …\UDKGame\Config\UDKGame.ini
    ! Log: Read config file: …\UDKGame\Config\UDKGame.ini
    ! Log: Read config file: …\UDKGame\Config\UDKGame.ini
    ! Log: Read config file: …\UDKGame\Config\DefaultInput.ini
    ! Log: Read config file: …\Engine\Config\BaseInput.ini
    ! Log: Read config file: …\Engine\Config\BaseInput.ini
    ! Log: Read config file: …\UDKGame\Config\UDKInput.ini
    ! Log: Read config file: …\UDKGame\Config\UDKInput.ini
    ! Log: Read config file: …\UDKGame\Config\UDKInput.ini
    ! Log: Read config file: …\UDKGame\Config\DefaultUI.ini
    ! Log: Read config file: …\Engine\Config\BaseUI.ini
    ! Log: Read config file: …\Engine\Config\BaseUI.ini
    ! Log: Read config file: …\UDKGame\Config\UDKUI.ini
    ! Log: Read config file: …\UDKGame\Config\UDKUI.ini
    ! Log: Read config file: …

    As you can see there is also no error here the launch just stops after trying to read UDKUI.ini

    I can’t find the unreal-**********.dmp file. If it’s suppose to be in the same folder as the launch log then it wasn’t create.

    All the things I tried:

    • Uninstal/instal again.

    • Verify integrity of game cache on steam. (I also tried that after deleting the config folder as said in another post, steam juste download the file again and nothing changes.)

    • Instal vcredist and directx from the Instal folder of chivalry. (Also installed from Microsoft website and tried to uninstall/instal it again)

    • Set launch option in steam to support my resolution and borderless. (-borderless -resx=1440 -resy=900)

    • Tried to launch from the UDK.exe on Steam\steamapps\common\chivalrymedievalwarfare\Binaries\Win32

    • Uninstal/instal gpu drivers.

    • Xfire is installed on my computer but isn’t lauched when I try to start the game. Also I tried to quit all the software that was running. (Avira, Skype, hamachi…)

    • I even tried to run memtest86+. That’s a software that test memory to seek for error. (Didn’t got any)

    I maybe forgot some of the things I already done.

    Thank you for your help and sorry for my bad English. (That not my mother tongue :P )



  • Litle bump since I don’t got any reply. Anyone got any idea ?



  • Second bump. So if no one have any idea to fix it, should I ask for a refund ?



  • You aren’t alone, either. Myself and numerous others (from steam community forum and google searches) have had the same issue. It has been really disappointing, honestly, especially after buying a four pack, that there isn’t much of a solution to this. Especially after trouble shooting all the possible issues listed for launch errors here in the forum and via-steam.

    I don’t want a refund, this game looks spectacular, but dear lord this is absolutely ridiculous. Paired with the lack of dev support I’m getting close to giving up.



  • check your event log?



  • @clayton-bigsby:

    check your event log?

    If you mean the launch log then it’s on the post and I already looked at it. And I don’t have any error in it. it just stop all time on the same line. I already tried to delete then download again the config files. (Since that’s where the launch log seems to stop)
    If that’s not what you mean, could you be a bit more specific ?



  • nah not the launch log your windows event log. Everyone automatically jumps to dxdiag, checkng chivalry log which CAN help, but no one ever checks their windows event log. Right click on my computer, go to manage. Here on the left hand side you can drop down even log. Then drop down windows logs, application logs. Any red x here is where something crashed or failed. Any time something on a windows machine fails, there will be a log here. You can see WHAT crashed, and typically what caused it to crash. Make the game crash, then check he log because you’ll have a new red x there. Post what it prints out with and you’ll have a better idea of what’s causing your issue.



  • I really hope someone can actually help. I am having the same problem too and its beyond belief how impossible it is to get help. Clearly people are having the same problem as is indicated by the view counter and yet there is no solution? I just wish someone would actually help instead of suggesting one thing then pissing off like the so called community manager did when I asked for help. Sorry for coming off as angry but something really needs to be done to help all the people in this situation!

    Best of luck to you dude :D



  • I watched on my windows events log and I don’t have any entry about Chivalry after launching it. No error/info or warning.

    I’d say that my best luck is a patch for the game. Do you know if the game receive patch often ?



  • one is hopefully coming this week, but i don’t think they have any planned fixes for game not launching.

    seems like more ppl that run xp get this issue. I’ve had it installed on win7/8 only. Never installed on XP… most people are having issues with c++ redist packages… specifically 2010 packages.



  • Just a quick message to say that the patch didn’t change a lot on my problem. The launch log stop a bit later. Still reading config file but now it read one more before shuting down. Still no error in there.


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