Generating a dmp file for analysis

[Reithur]

To help us with analysing your system’s performance or other issues, we may request you to generate a process dump and send us the results! Generating a .dmp file can help us understand what’s going on with your system.

1. Download & install Microsoft’s Debug Dianostic Tool from the Microsoft Download Center
   https://www.microsoft.com/en-us/download/details.aspx?id=49924

2. Launch the game; if you experience a game freeze or other issue, launch the debug tool

   • The diagnostic tool will show you a list of processes

3. Click the top of the Process Name column to sort, then find TBL.exe

   • If there are two processes, choose the one that takes up the most memory

4. Right click and Create Minidump

   • We may request you to Create Full Userdump; if so, we will contact you with a method to send us these larger files.

5. It’ll tell you where it put the .dmp file, just send that file to us, along with DxDiag if we don’t already have it.

Post a thread in the support section of our forum!