SOLVED I missclicked and purchased a skin that i don't want
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I wanted to see the price of a skin because i’m Brazillian and the price of USD to BRL is different a lot, then I accidentally confirmed the purchase, I already sent the email to refund the skin, but I believe I need to mention some account information like my ID or something like that, if it is necessary what information I need to quote to facilitate a refund?
I want to buy different games, I had R$ 39,95 and i lost -R$ 31,06, now I have only R$ 8,89, i can’t buy the games that i am waiting for…
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Yes you can refund them,go to this link http://tornbanner.com/contact/
fill the contact form with your information , also put ur steam profile url that contains ur steam id , example http://steamcommunity.com/profiles/76561198057678332 <---- those numbers
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@sofia-lannister Thank you. :)
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@sofia-lannister Just out of curiosity, how long does it take for them to respond to my email?
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@jason27 said in I missclicked and purchased a skin that i don't want:
@sofia-lannister Just out of curiosity, how long does it take for them to respond to my email?
idk
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@jason27 Depends on how serious your email is, also its weekend so they are probably not at work. Wait a few more days and see if they respond
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Then five days have passed and three are workday, and no one has answered me until today, I think I’m really going to lose my money, and the company will not answer me …
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@jason27 said in I missclicked and purchased a skin that i don't want:
Then five days have passed and three are workday, and no one has answered me until today, I think I’m really going to lose my money, and the company will not answer me …
I spoke with a dev he will look into it soon
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@sofia-lannister Thank you :)
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Nothing yet. I think i lost my money…
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@jason27 Done, he was busy into the new project
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@sofia-lannister Thank you a lot!!!
