Another UDK.exe and KERNELBASE.dll problem

lathamkr1

Okay, like many other posts, I’m having difficulty with the UDK.exe stopping before the game properly starts. After buying and downloading the game I first had to download quite a few .dll files and re-install. After completing this process, I am now encountering the UDK.exe crash.

I have already completed this solution viewtopic.php?f=69&t=6174 , which did not work.

Here is the problem signature: Problem signature:
Problem Event Name: APPCRASH
Application Name: UDK.exe
Application Version: 1.0.10246.0
Application Timestamp: 50ad4099
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17932
Fault Module Timestamp: 503275ba
Exception Code: 00000001
Exception Offset: 0000d3cf
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: b229
Additional Information 2: b229902f0b11cbc3b3694fb01b24c6eb
Additional Information 3: ece0
Additional Information 4: ece0cccfad3f3471b23171d5937503a5

My DxDiag is attached.
I have the sinking feeling my graphics card may be the problem, but any help would be greatly appreciated. Thanks.

ReMixx

Try this: viewtopic.php?f=69&t=6174

lathamkr1

I have already tried that, with no success. ( I mentioned it in my first post…)

ReMixx

@lathamkr1:

I have already tried that, with no success. ( I mentioned it in my first post…)

Sorry, I’m not good at reading.

There’s something funky going on in your DxDiag.txt:

---------------
Display Devices
---------------
          Card name: ATI Mobility Radeon HD 5650 
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x68C1)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_1448103C&REV_00
     Display Memory: 3795 MB
   Dedicated Memory: 1012 MB
      Shared Memory: 2782 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC3651
        Native Mode: 1366 x 768(p) (60.031Hz)
        Output Type: Internal
        Driver Name: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver File Version:  ()
     Driver Version: 8.692.1.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a

Can you update this to a newer version?

lathamkr1

I just checked my display driver/adapter and it said it was up to date. Unless you were talking about updating something else?…

ReMixx

@lathamkr1:

I just checked my display driver/adapter and it said it was up to date. Unless you were talking about updating something else?…

It’s missing information from the DxDiag (like Driver File Version and Driver Date) which concerns me:

Driver File Version:  ()
     Driver Version: 8.692.1.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a

How are you checking that it is up to date?