despite there being dozens of threads about the rank bug I have yet to see any developer or moderator acknowledge or comment on the bug. A lot of players have been fucked over by it and the lack of a fix or even a response from the developers is extremely frustrating.
I’ve been a part of IT projects much bigger than this game, and while I do understand how busy a small team like TBS can get, it is not acceptable that so many users are being ignored on this. I do not believe that this is a particularly difficult issue to fix and there is no way it should still be an issue this many months after it was first reported. My guess is that the developers are ignoring the issue in the hopes that eventually it will be fixed and people will forget about it to save them having to go back and sort out requests from individual players to have their ranks restored. Honestly speaking it probably would be quite time consuming to do so, but the fact is the fault lies with TBS and the failure to even acknowledge the situation is very unprofessional.