next time you are experiencing votekick abuse or see someone else having trouble with it, report it on the official chivalry admin steam group chat, that way a moderator can come and help right away and makes things a lot simpler.
If you arent in the group, here is a link: https://steamcommunity.com/groups/chivserveradmin

@TheSaint Appeal granted, please allow a few days for the ban to be lifted. Make sure not to break the rules again as this is your last chance!
http://forums.tornbanner.com/topic/23535/official-server-rules

You can mute people ingame if votekicking doesn’t help, if you see racism next time ur on an official server, go to the Official steam admin group chat and report it so that someone can come help you at once.

I’ll wordward this to the developers. We are aware of the santa hat not being available in the customization for CMW.

@aislin-mithrelas The gameban is there for a reason, take it as a punishment. We dont hand out gamebans easily and No this is not removable.